1. Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped, including tracking details.

• UAE: 1–2 business days
• Other countries: 3–7 business days
• Please note that delivery times may vary depending on customs clearance and courier schedules.

Delivery times may vary depending on customs clearance and courier schedules.

2. Shipping Charges

Shipping fees are calculated at checkout based on destination and weight.

• Free shipping may be offered on promotional campaigns or for orders above a specified amount (if applicable).

3. Order Tracking

Once your order is dispatched, you will receive an email with tracking information to monitor the delivery status.

4. Customs, Duties & Taxes

International shipments outside the UAE may be subject to customs duties, import taxes, and fees imposed by the destination country.

• These charges are the responsibility of the customer.
• We recommend checking with your local customs office for more details.

5. Delivery Issues

If the courier is unable to deliver due to incorrect address details or unavailability, additional charges may apply for re-delivery.

• Please ensure your shipping information is accurate at the time of placing the order.

6. Contact Us

For any shipping-related questions or assistance, please contact our Customer Care team.